The Quality Assurance (QA) Coordinator will work closely with other members of the Organizational Impact(OI) Team to implement and support systems and procedures that support multiple programs to achieve Rubicon’s mission. The QA Coordinator will provide primary support to program staff and managers to meet internal and external data collection and documentation requirements. This may include updating procedures, providing training, interpreting dashboard reports and other tools to analyze performance, reviewing electronic files for monitoring etc. This is a full-time, non-exempt position reporting to the Quality Assurance Manager. 

RESPONSIBILITIES

• Data Collection & Training: Maintain and update data collection procedures and documentation requirements checklists; utilize internal and external database applications; conduct user training and provide on-call support for data collection procedures and documentation requirements; enforce the integrity and timeliness of required data entry. Support electronic recordkeeping protocols.
• Data Quality: Maintain and update quality control protocols for required data entry and documentation; coordinate with program managers, staff, partners and system administrators to identify, resolve and correct data quality and documentation problems; identify frequent or systemic errors and coordinate with program teams to develop solutions.
• Performance Monitoring and Contract Reporting: Utilize reports and analyses of program data for internal and external performance monitoring; prepare contract reports for internal review and submission; ensure the integrity and timeliness of required reporting. Support program staff in the use of dashboard reports to monitor their own performance. Review electronic files to ensure compliance with external monitoring and audit requirements.
• Effective Communications: Convey complex and important information to a variety of audiences, verbally and in writing.

COMPETENCIES

• Experience working in a social service or related field setting

• Experience utilizing social service data collection systems
• Ability to learn and utilize principles of Trauma Informed Care, Motivational Interviewing, Cultural Responsiveness, and Coaching in daily practice
• Strong ability to build professional relationships
• Effective verbal and written communication of complex ideas to diverse audiences
• Effective spreadsheet analysis skills
• Ability to productively collaborate with other Rubicon teams, government agencies and partner organizations

COMPENSATION AND BENEFITS

• $55,000 - $60,000 annually
• Medical, Dental and Vision health plans. 
• 3 weeks paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Years.
• Employer sponsored and matched retirement plan.
• Pre-tax transportation and flexible spending accounts.

About Rubicon

A $16M non-profit Rubicon, provides direct services at six locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

 Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.