Impact Coach - Oakland

Oakland, California, United States | Programs | Full-time


About Rubicon

A $16M non-profit Rubicon, provides direct services at six locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

Impact Coach

The Impact Coach (IC) provides case management services at the ROOTS program location as well as in our Hayward location.  The IC’s caseload size is approximately 40 participants and is responsible for onboarding and supporting people desiring to enroll into our programs in Alameda County and providing ongoing support to achieve favorable outcomes. This is a full-time, non-exempt position reporting to Rubicon’s Director of Community Based Programs.  On-call evening and weekend work may be required, often on short notice.


  • Case management: Includes fostering relationship development with program participants, participant engagement and motivation, conducting assessments to identify strengths,  service needs in the areas of employment, education, financial and legal, individualized service plan development and continuous updating, tracking and documenting participant progress against the plan, developing new relationships with outside resources to meet participant needs, and eliciting participant feedback regularly regarding service needs and satisfaction.
  • Monitor Contractual Goals: support achievement of the programs outcome goals, productivity targets, and all other performance metrics; support reporting; progress against program goals & objectives.
  • Service coordination and leadership: Includes organizing and facilitating case conferences or other appropriate communication among a multi-disciplinary team,  regarding participant progress and service needs, transmitting information from and about participant to other program  team members accurately and in a timely manner, and ensuring participants access needed services from  community partners and coordinating multi-disciplinary services overall.


  • Proactive in Furthering Justice and Inclusion: Expertise in the multiple, complex obstacles to prosperity for people in poverty; solid understanding of social, institutional, and systemic causes of poverty; and a strong sense of cultural accountability.
  • Service Quality: Working knowledge of motivational interviewing, coaching, and trauma-informed care principles desired.
  • Accountability: Relationship building, interpersonal flexibility, open-mindedness, and growth mindset.
  • Communication and Tech Capable: Skillful teamwork and leadership, solid organizational abilities, attention to detail, excellent oral and written communication skills including use of technology. 

This position requires the incumbent to travel efficiently throughout the East Bay.  If incumbent opts to meet these travel requirements by driving, proof of a valid and current driver license, current auto insurance, and an acceptable Motor Vehicle Report are required.                     


  • $24 - $28/hour.
  • Medical, Dental and Vision health plans. Kaiser and Sutter Health options.
  • 3 weeks paid vacation and sick leave, 13 paid holidays.
  • 4 days paid restorative holiday between Christmas and New Years.
  • Employer sponsored and matched retirement plan.
  • Pre-tax transportation and flexible spending accounts.

Rubicon requires proof of vaccination for employment.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.